Services

Quality Standards & Protocols

In order to ensure that all our clients receive the same high quality of service, we operate a quality management policy, which is continually updated and re–appraised, to ensure that the highest level of service is delivered at all times. All the departments have tailor-made standard operating procedures that act as guidelines and maps for efficiency and effective service delivery. The procedures contain instructions of service delivery methods, safety and security of clients amongst others. There are protocols laid down to deal with integrity, ethics, confidentiality of information and other aspects of service provision and wellbeing of the staff. We aim to agree with each client a service standard relating to our work and we monitor our performance against that standard